I have someone that cannot see their Pack or their Troop when they log in to Scoutbook. As far as I can tell, they only have one account. From the registrar side, I can’t find anything that would prevent them from seeing their units. Any suggestions?
BSA ID is 12872857
Does she have a Scout with a similar name?
Yes she does. Their ID is 137253824
I did find another Scoutbook account for her. They have been merged.
When she logs in, she needs to log in with her my.scouting username and password – not her e-mail address.
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