Warning about another user has same email address Plus other issues

Scoutbook Using Scoutbook & Scoutbook Plus
1

I’ve been having issues with multiple user IDs on one email for some time. It seems my old account or the duplicate account was closed but now I am seeing the following error on my account when signing into scoutbook.

“Warning, another user is using the same e-mail address. If this is unexpected, contact your local council or post to the Using Scoutbook Forum.”

A couple other questions/issues.

  1. My wife is the den admin but when she is attempting to update my adult profile to add me as a den leader the profile window doesn’t load, just says loading forever. Attached a screenshot of the loading.

    Screen Shot 2022-03-13 at 10.56.46 AM
    Screen Shot 2022-03-13 at 10.56.46 AM1898×600 99.5 KB

  2. Also, when I attempt to login to the den leader experience it doesn’t load saying I need to be assigned a den, but when I go to scoutbook it I am a den leader. My wife logging to the den leader experience sees the site fine, but I do not.

Any help on these would be great!

3

This is fixed for you @BrendanGardner

4

Thank you, the error is gone and I can now see the den leader site correctly. Thank you! If there is anything I can do to help troubleshoot the adult profile to assign den admin rights, please let me know.

5

You should be good to go on that too now - just try again

6

Had my wife try again, still unable to load my profile, should we try adding me as a leader again? She clicks my name on this page and it just spins.

Screen Shot 2022-03-13 at 11.42.43 AM
Screen Shot 2022-03-13 at 11.42.43 AM1314×604 121 KB

7

Post the URL attached to the name on that page

8

Page she is on: Scoutbook

Name of person clicking:
https://scoutbook.scouting.org/mobile/dashboard/admin/rosteredit.asp?AdultUserID=2560193&UnitID=69560&DenID=204760&PatrolID=

9

Everything looks fine - I would have another user (Pack Admin) attempt

10

Thanks I will try someone else to see if we can get it to work.

11

I am receiving a warning that another user is using the same email address. I’m not experiencing any issues. My account looks normal. Is there anything else I need to do?

12

@ AaronKirchhefer You had an old account in Scoutbook. I removed it.