Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I’ve been having issues with multiple user IDs on one email for some time. It seems my old account or the duplicate account was closed but now I am seeing the following error on my account when signing into scoutbook.
“Warning, another user is using the same e-mail address. If this is unexpected, contact your local council or post to the Using Scoutbook Forum.”
A couple other questions/issues.
My wife is the den admin but when she is attempting to update my adult profile to add me as a den leader the profile window doesn’t load, just says loading forever. Attached a screenshot of the loading.
Also, when I attempt to login to the den leader experience it doesn’t load saying I need to be assigned a den, but when I go to scoutbook it I am a den leader. My wife logging to the den leader experience sees the site fine, but I do not.
Thank you, the error is gone and I can now see the den leader site correctly. Thank you! If there is anything I can do to help troubleshoot the adult profile to assign den admin rights, please let me know.
I am receiving a warning that another user is using the same email address. I’m not experiencing any issues. My account looks normal. Is there anything else I need to do?