I’ve been having issues with multiple user IDs on one email for some time. It seems my old account or the duplicate account was closed but now I am seeing the following error on my account when signing into scoutbook.
“Warning, another user is using the same e-mail address. If this is unexpected, contact your local council or post to the Using Scoutbook Forum.”
A couple other questions/issues.
My wife is the den admin but when she is attempting to update my adult profile to add me as a den leader the profile window doesn’t load, just says loading forever. Attached a screenshot of the loading.
Also, when I attempt to login to the den leader experience it doesn’t load saying I need to be assigned a den, but when I go to scoutbook it I am a den leader. My wife logging to the den leader experience sees the site fine, but I do not.
Any help on these would be great!
This is fixed for you @BrendanGardner
Thank you, the error is gone and I can now see the den leader site correctly. Thank you! If there is anything I can do to help troubleshoot the adult profile to assign den admin rights, please let me know.
You should be good to go on that too now - just try again
Had my wife try again, still unable to load my profile, should we try adding me as a leader again? She clicks my name on this page and it just spins.
Post the URL attached to the name on that page
Everything looks fine - I would have another user (Pack Admin) attempt
Thanks I will try someone else to see if we can get it to work.
I am receiving a warning that another user is using the same email address. I’m not experiencing any issues. My account looks normal. Is there anything else I need to do?
@ AaronKirchhefer You had an old account in Scoutbook. I removed it.
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.