I have a scout with BSA ID 136296114. His name in Scoutbook and Internet Advancement is totally different.
Just realized this when I am updating his summer camp activities. It also shows the error
Error: You are not authorized to view the user advancment
Any idea how to resolve this issue?
Is the Nickname or preferred name filled in? Scoutbook will show that
There is an issue where the Scout’s council does not match the registration in the BSA’s person database. We are having to escalate this issue.
I finally managed to see his info. First name is W., Preferred name is V. The roster is not showing preferred name.
I managed to resolved this issue for all the scouts in my Troop. In scoutbook, I edited their extended profile to the correct council.
Thanks for the hint.