Youth not showing in SB+ Roster (is in my.Scouting and SB)

Scoutbook Using Scoutbook & Scoutbook Plus
1

I have a 13 year old Youth that is not showing up in the Roster in Scoutbook Plus (yes, I did a Reset Filters).

He does show up my.Scouting Roster & the Scoutbook Roster for the same unit.

Anyone have a suggestion? I asked my Council and they said National has directed them to send us here.

2

@TimothyMusson first guess is your cache - clear it or try an incognito window. What is the Scout Member # (no names)?

3

I am having the same problem. I am the awards chair and although I see all scouts in the roster, when I go to add scouts to the activity log for an event, the dropdown menu says no data. I could do it last month, but no longer. I also see no data when I try to add scouts to old events. I have cleared cookies, but that doesn’t work.

4

@DanielleAshweek - has your unit key 3 reviewed and made updates to the permissions in permission manager as noted in the blue banner at the top of the forum

5

@DanielleAshweek the ones I have seen like this have been cache issues - try an incognito window or clear your cache