When I submitted the renewal for 5 scouts (all are multiples with the venture crew being their primary) using ACH, it shows that we paid for 5 scouts (5 x $85 = $425), 5 council fees (5 x $6 = $30) and a $1 admin fee for a grand total of $456. This is also what hit the bank account.
However, when I go into the order, each individual scout receipt is showing that the $1 admin fee is attached to that scout
This is obviously not correct and we cannot use this to show our scouts as a real receipt.
Contact your council and ask them to open a ticket with National member care. No one on the forums can help with this issue.
@JayWatson - think about it this way, if they would have paid it themselves they would have paid that $1.
@Stephen_Hornak - But the ACH fee is supposed to be $1 per batch order. Regardless of what would have happened in another scenario, charging $5 for a single batch order is not what is supposed to happen. Also, it would not be possible for the five scouts to be charged $1 each if they had paid themselves, as ACH is not available for self-pay and the fee is 3% for credit/debit.
@JayWatson - The error is with the individual receipts. They all show the $1 fee, but the actual amount withdrawn should be the correct amount with $1 included only once. That’s what happened to me a few weeks ago. There is a bug in that the receipts are duplicating the $1 fee, but it does not affect the actual amount withdrawn. Check your checking account to verify, but I expect that the withdrawal amount is correct.
@WhitneyD - that is something to address with council as there is nobody here that can assist with that.
@Stephen_Hornak - I’m not asking anyone here to assist with anything. I am just providing information to explain how the system currently works and why people are seeing the $1 on multiple receipts.
@WhitneyD I appreciate you sharing your experience.
@WhitneyD - ah… ok… the info is good. But certainly things need to be fixed if broken especially when it provides info that is not what is expected.
I’m going to have to respectfully disagree.
National creates policy and software (many times without thought or consideration to the folks who actively have to deal with the fallout) then tell the VOLUNTEERS to talk to council, who then send in tickets to national…maybe national should be actively looking to unit leadership and not council or district leadership to help with the decision making process. Always sending VOLUNTEERS to council for something that is out of their control isn’t right. As a software developer, I understand that there is usually a disconnect between the developer and the end user. What really needs to happen, is to have the end user and the developer in the same room to have the developer understand how the end user will be using the product. It is quite obvious that this did not occur in this case AND to now force the council resources to be a “middle man” in the process is putting unnecessary strain on the councils and causing MAJOR frustration for the volunteers.
@JayWatson - National has decided that the route to make issues know to them is via local councils. I do not think that stance is likely to change.
Disagree with what? This is the work process that National has set up. They will not hear the issue unless you have your council enter a ticket.
Yes, the new process has many issues. Yes, this is the third system in 6 years. But the only way National will hear of your concerns is through your council. No one from National is in these forums.
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