2 Scouts from Pack dropped from Scoutbook

We have 2 active scouts (who should be up to date on their memberships/dues) that were dropped from scoutbook several weeks ago. We have reached out to numerous people to fix the problem and it never seems to work. I scanned this site and saw that this has happened to other packs as well. Can someone help me add our scouts back to Scoutbook?

The scout member ID’s are #14337505 and #14670040. We are hoping to get them back on scoutbook before our next achievement/advancement ceremony. Please reach out if you need any further information.

Thank you!
Sherra Solis
Pack 418
Circle Ten Council

@SherraSolis - they are on the roster at my.scouting.org I would gather?

They should be. They are able to access their my.scouting accounts

@SherraSolis those scouts are not registered - they did not renew - will probably take a new application - talk to council

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Ok, thank you. I will reach out to them about this. I appreciate your help.

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