Account access

This scout is not able to reset his password and access his scoutbook account. Password reset does not work, I’m told.

Can someone here help?
SB User ID:

1226164

BSA Member ID:

133794176

@RichardFriesner I would have them try username and password at my.scouting.org > if that fails try forgot password there > or they can use the BOT at bottom right of that screen to reset password