Hi, @CarolGersema. The shot answer is that, due to the BSA’s long-ago choice to use different blocks of BSA ID’s for different councils, there is no straightforward way for council personnel to simply pull the existing Scoutbook record and paste it in to the new council inside Scoutbook, or so I’ve been told. There must be some way to get the records transferred in the council’s database, because inter-council transfers happened before Scoutbook existed, so they should have some process to get that data correct. I just don’t know if that was anything other than “manual entry” by the registrar.
If you have the scout’s existing BSA ID, and some other identifying information, you may be able to transfer them in using the Transfer in Scout tool under:
My Dashboard → My Units → Unit Roster:
This doesn’t resolve your “duplicate accounts” issue, which arises directly from the multiple BSA IDs that exist for the scout. My recommendation is to record all of the BSA IDs associated with the scout (and the related council) somewhere, then:
Email email@example.com with the following information:
- The scout’s full name as it appears on your charter
- The BSA ID you want to retain (i.e. the one that belongs to your council)
- The ScoutUserID for each of the accounts that exists for that scout. This appears in the URL bar when you browse to each of the accounts for the scout from My Dashboard → My Units → Unit Roster → Scout’s name
- The ScoutUserID and BSA ID for the account that contains the advancement information you want to preserve.
- The ScoutUserID and BSA ID for the account that contains the log information you want to preserve.
- The ScoutUserID and BSA ID for the account that contains the parent information/connections you want to preserve.
- The AdultUserID (and BSA ID if relevant) for the parent account you want to retain. You can get this by browsing to the parent’s dashboard from the scout’s dashboard.
The support folks may or may not be able to preserve everything, but this is the closest I’ve come to getting the data for scouts from out of council. That said, I’m not sure how well it would work for a scout who doesn’t have a ZIP code in standard US form. Nor am I certain how well it works for records spread over multiple Scoutbook database entries.