Account merge?

I have a committee member who has two accounts. Is there a way to merge them?

The account linked to Troop 50 & Pack 350 is XXXXX, BSA ID: 136002094

The second account (not linked to Troop 50 or Pack 350) is XXXXX, BSA ID: 12787585

Troop 50 and Pack 350 are under the Glacier’s Edge Council.

She has completed pervious training (e.g. YPT) under the 12787585 account but that account is not linked to the troop/pack. When she completed YPT under this account, I manually added it to the other account since that was the account associated to our troops and pack. She advises that she just completed her committee member position-specific training but I don’t see that training so I’m presuming it is also listed under the 12787585 account.

Her children are XXXXX (Troop 50) and XXXXX (Pack 350, Den 12).

Thanks for any help you can provide!

ASM, Troop 50 & Troop 750
ADL, Pack 350, Den 11 & Den 12

@GregoryKosharek the user can log into > click Menu top left > Click Manage Member ID > one of the BSA # will be there marked PRIMARY > then add the other MID (BSA #) - you want to make the one that is your unit registration PRIMARY > Then go to and log in using your credentials

Hi Donovan,

Here is the error she gets when trying to connect the two accounts.

“The provided MemberID does not match the existing user profile.”

(picture removed by Moderator)

Any thoughts?


@GregoryKosharek Manage Member ID does not work when the user’s name or date of birth (DOB) do not match.

This adult leader’s accounts should be fixed.