Account reset/Position and connections gone

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hi,

Last year as den leader I was able to submit the advancements for each scout without any issue.
Sometime last year, something happened to my account where I no longer showed as den leader and had no connection to my own kids, nor was I able to even see my pack.

Who can I reach out to for help on this?

Thanks!

2

Sounds like you did a training or something last year and created a Second BSA # for yourself - support is in a little limbo right now. What I would first suggest is go to my.scouting.org > Login (do not create account) > Click MENU top left > click Manage Member ID and see if it finds a second instance then merge them with the Primary one being the one that shows in Scoutbook

I would also first ask you unit if they see you in Scoutbook and see what BSA # it shows there. cause that is the one you want as it has connections to your Scouts probably

3

I checked my.scouting.org and it only finds the 1 ID#.
I double-checked, and it is the original # that was used when I opened my account 2 years ago.

I’ll try asking someone in my unit what ID# they see for me.

4

what council are you in?

5

Flint River in Georgia

6

you have 2 BSA numbers I will Direct message you info - your council should be able to solve - watch avatar at top right for the message

7

Thank you for your help!

8

@MatthewSanchez - looking at it more - are you logging into Scoutbook with your gmail account as user name? if so try using your my.scouting.org username and password

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