This scenario has happened to one parent, but I’m about to see it happen to many more in our unit.
Our Pack adds parents to the Scouts as soon as possible to facilitate use of the various communications tools within Scoutbook. The parent has now taken YPT and a BSA MemberID has been generated for them. When I go into their Scoutbook profile to add their ID, Scoutbook lets me know that the ID is already in use. How do we get this ID added to the parent’s profile? We are actively encouraging the parents to take YPT so that they have a better understanding of BSA’s practices. This is about to be a recurring issue with not being able to enter their IDs.
Advice on the correct way to handle this?