Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
We are having trouble with Internet Advancement. When leader with full access try to edit a profile we get the following error.
“Logged-in user does not have access to this API.”
Another issue in Scoutbook…we have two scouts and their parents we are trying to connect. Parent A is connected to scout A and parent B is connected scout B. When trying to connect parent A to scout B, I open scout B’s profile and click connections, then click add. On the search screen I am unable to find parent A by search. I entered their first name, last name, full name, the name as it appears on scout A’s profile and I don’t see any results. How can this be fixed?
If the parent is in the unit already by a position or another Scout you can use Connection Manager under Roster, then go to the connection and click the Parent Checkbox
The most reliable workaround is, if the parents have a my.scouting.org account, is for them to log into Scoutbook with their ID and PW, navigate to My Account → My Connections then click the “Connect to Scout as Parent/Guardian” near the top of the page. The parent will need the Scout’s BSA Member ID, last name and date of birth to connect.
If the parent does not have a my.scouting.org ID, they should create one then use the process above.
Alternately, you can ask your Council to add a connection between the Scout and parent in Registrar Tools. About 24 hours later, the Scout & Parent will be connected. The parent will still need a my.scouting.org ID to access Scoutbook.
