Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I am trying to add a parent connection to a cub scout, but when I try, I get an error that the first and/or last name already exist, and to search for the parent in the search options at the top. When I search, by first name, last name, first and last name, and email address, I always get the response that there are no matches. Any idea how to set up this connection?
The most reliable workaround is, if the parents have a my.scouting.org account, is for them to log into Scoutbook with their ID and PW, navigate to My Account → My Connections then click the “Connect to Scout as Parent/Guardian” near the top of the page. The parent will need the Scout’s BSA Member ID, last name and date of birth to connect.
If the parent does not have a my.scouting.org ID, they should create one then use the process above.
Alternately, you can ask your Council to add a connection between the Scout and parent in Registrar Tools. About 24 hours later, the Scout & Parent will be connected. The parent will still need a my.scouting.org ID to access Scoutbook.
If the parent is in the unit already by a position or another Scout you can use Connection Manager under Roster, then go to the connection and click the Parent Checkbox