Can't add Parent Connection

I am trying to add a parent connection to a cub scout, but when I try, I get an error that the first and/or last name already exist, and to search for the parent in the search options at the top. When I search, by first name, last name, first and last name, and email address, I always get the response that there are no matches. Any idea how to set up this connection?

Thank you,

The Parent Search is broken right now

The most reliable workaround is, if the parents have a account, is for them to log into Scoutbook with their ID and PW, navigate to My Account → My Connections then click the “Connect to Scout as Parent/Guardian” near the top of the page. The parent will need the Scout’s BSA Member ID, last name and date of birth to connect.

If the parent does not have a ID, they should create one then use the process above.

Alternately, you can ask your Council to add a connection between the Scout and parent in Registrar Tools. About 24 hours later, the Scout & Parent will be connected. The parent will still need a ID to access Scoutbook.

If the parent is in the unit already by a position or another Scout you can use Connection Manager under Roster, then go to the connection and click the Parent Checkbox

Thank you for the swift response. I will try the above.

Have a good day,

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