Searching for email, city & state. Get the: “No record found that satisfies the search criteria” When I try to send a new invitation, I get the error that says at least one account with that email exists. Tried to find the fix in the previous posts, but can’t find it. The only fix I saw was the one for the parent to login to my.scouting.org and navigate to the connections from there. If that’s the only fix, please let me know. Thanks!
There are 3 workarounds for the broken search.
- The parent can log into Scoutbook, go to their My Connections page and click the link at the top of the page to connect to the Scout as Parent/Guardian. The adult will need the Scout’s BSA Member ID and last name.
- Ask your Council to add the Parent/Guardian relationship to the Scout’s record via Registrar Tools. About 24 hours later the Scout and Parent/Guardian will be connected in Scoutbook. This is the preferred method as it keeps the relationship in the membership database.
- If the Parent/Guardian is connected to another Scout in your unit, a unit admin can use Connection Manager to add a connection between the Scout and adult then go to the connection on the Scout’s page and set the Parent/Guardian check box.
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