Adult Admin User - Cannot see scout accounts

Scoutbook Scoutbook Bugs
1

I have an adult volunteer user, that cannot access scout records for updating.

She has
committee member role
admin role
Membership coordinator role
New Parent coordinator role

what are we missing? I am a new scoutbook admin still learning the ropes, thank you for your help user ID 1449184

2

@DeniseGuerra1 - is she listed on the roster at my.scouting.org?

3

In order to check the official roster at my.scouting.org, a leader needs to be: Unit Key 3 (CM/SM,CC/COR), Key 3 Delegate, or (I think) have the Membership Inquiry role assigned. Key 3 Delegates and other functional roles are assigned in the Position Manager under Roster in the left-side menu at my.scouting.org.

4

Go to your unit roster, click on this leader’s name, select the Admin role then click update without making any other changes. That should reset her connections to all Scouts.

5

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