Adult can log into Scoutbook but not Internet Advancement / Scoutbook Plus

Hello, Scouters!

I have a parent who can log into and use Scoutbook with no issues, but when they click on any features that lead to Scoutbook Plus / Internet Advancement (the Calendar, for example) they aren’t able to login. This person is using a unique username and password to log into Scoutbook (no Gmail or Apple logins). My guess is that they may have reset their password to Scoutbook and their computer has the new password saved, and they are typing the old password into Scoutbook Plus where it is not saved. Can someone please check this for me and let me know a way to troubleshoot the issue? Should I just tell them to reset their password to Scoutbook? Will that same password be reset in IA automatically?

This is a problem because this adult and their scout is not able to RSVP to any of our events in the calendar because they can’t reach that part of the site.

Their BSA member ID is 140240560.

@KatieBurgoon Scoutbook (legacy), Scoutbook Plus, and my.Scouting use single sign on (SSO), so they should be using the same username and password at all of them.

Everything looks good to me except that the Scout’s leadership position is not approved. However, I do not think this will prevent the Scout or the Scout’s parent from being able to log in to Scoutbook Plus.

Thanks for pointing that out. I’ve approved the leadership position.

If the parent changes their password on Scoutbook, will that apply to all 3 websites automatically?

@KatieBurgoon The best place to change their password is in my.Scouting, not Scoutbook.

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