Adult Leader just lost access to scoutbook

Scoutbook Using Scoutbook & Scoutbook Plus
1

We have our Scoutmaster of T611 who is setup in our charter. He for some reason just lost access to his unit and he has an ! He is part of a pack and a venturing crew. Can someone look at his account and assist. Our council Scout Exeutive spent 2 hours trying to figure it out without a solution.
BSA ID 108804508
Green Mountain Council 0592
User initials. JA.
He has two children that should be under his account too. KA T611and DA P678.

Thank you

2

@WilliamKett

It appears this individual is registered in both Green Mountain and Heart of New England Councils. Please confirm.

3

Yes. He is part of both councils.

4

@WilliamKett

I have fixed this. Tell him to ONLY login to Scoutbook when his BSA Member ID 137533939 is primary in my.scouting.org

5

Thank you. Will do. He says it’s working.

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