I have an adult leader who was assigned BSA ID 137270376 some time ago when his adult reg form was processed. He did not connect to this account in Scoutbook for many months. When he finally tried to connect this month, he got a message that his account was not set up for BSA SSO.
He has a second account in Scoutbook for BSA ID 136048715 that was set up previously for him to use as a parent. He seems to be able to access that profile. It has a different first name and email address than the adult leader account (the leader account has his legal first name, the parent account has the name he goes by).
He has not been able to merge these accounts, presumably because the first name and emails don’t match.
Can this issue be addressed on the back end?