SB accounts merge request

Scoutbook Using Scoutbook & Scoutbook Plus
1

Can I get the following scoutbook accounts merged for a parent that has taken on a leadership role?

New leader account (missing email in SB but in scouting roster)
BSA Member #:14055364
UserID:12229548

original parent account with email:
BSA Member #:13751754
UserID:11717736

Thank you.

Eric Meyer, Pack 9439 Chair

2

I’ll look into this.

3

@EricMeyer2

This is fixed. The reason the parent ended up with 2 BSA Member IDs is because on the original parent account, the DOB entered was incorrect.

She needs to use the Google Login button to log in to Scoutbook.

4

Tried creating new thread - didn’t work, so I am asking here.

Original Parent Account

**BSA# 133400210
**USER ID. 556467

Leader Account

**BSA# 133825180
**USER ID 11332781

Thank you

Thomas Gallagher
Scoutmaster Troop 1199

5

@ThomasGallagher this is fixed

6

Hi- I may have a similar issue of a parent with two accounts. One was earlier when he took YPT 12013796, then what seems to be a second one (not sure how it was generated) 125135794. Each has a different email associated.
Second one seems to create problems for sign-on to Scoutbook and access to his son’s records. Should these be merged?
and where do duplicate entries come from?

thanks!

7

@JohnDean4

I have sent you a private message so we can discuss details of your issue. Click on the green circle with white J in the upper right of your forum window.