I have a parent who is unable to get into SB or reset her password. Council office has been unable to resolve. When I look at her profile in IA, it says her DOB is “invalid date”. Could that be preventing the reset process from being able to trigger? Her Member ID in IA is 140180463. She said sh…

Adult unable to reset password

edavignon August 9, 2023, 2:01pm 2

Her account is setup to use her Google login ID and password. She needs to click the Google Login button to log in to Scoutbook or my.scouting.org.

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