Advancement progress lost for a den

My Tiger den leader notified me last night to let me know his whole den is showing 0% advancement progress all of a sudden. They have all earned several adventure loops and they are showing on the scouts dashboard but has 0% for progress. How can this be corrected?

That is likely not the case - if you provide some BSA #s of Youth and Leaders we can look

I have a similar issue. One of my Pack’s Den Leaders spent a significant amount of time in a single session logging advancements on Scoutbook, and he came back a week later to find that it all disappeared. Is there a way to recover what he had logged last week?

@etruongcao If you could please post the Den Leader’s BSA member ID number, we can investigate. Also for a couple Scouts in the den.

(No names, please.)

Replied in my own separate post, will move the discussion there.