Advancement sync gone

Troop 1920 in Rochester, NY. I have a scout who crossed over in the spring. Her advancement sync is now missing. Yes I went into membership and undid the dates and then re-saved. Did not work. (Name removed) is the name. User ID 10427202. No Bsa # in scoutbook listed. I cannot put that in

This is fixed - the dad some how stole the BSA # = the dad need to go to and create his own account with his information

Thank you! I will give instructions to dad

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