Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
1.) I have a scout who’s Akelas cannot enter his advancement. (BSAID: 14887699, SBID: 10299636) When I look at the connected accounts on SB, it shows full control. They believe their accounts are entered as youth.
2.) Before Parent / Guardian info was migrated to Internet Advancement, I could click “Edit Profile” for a connected parent and see the user’s SBID and BSAID to help them troubleshoot their account issues. Now when the new Internet Advacement I get an error “Logged-in user does not have access to this API” Is this expected behavior? I am the Committee Chair in SB.
Thanks guys! I’ll recommend the DL observe at their next meeting. Does anyone have insight into my second problem. Are connected parent’s profiles not available to Key 3 any more? I find it useful for troubleshooting parent’s account problems and retrieving phone or addresses when I need to contact them.
Edit: After re-reading correspondence, the Akela specifically mentions that he is submitting advancement and SB is rejecting it and saying that youth are not allowed to submit advancement. This is why I wanted access to his proflile, so that I could see if his DOB was populated. I’ve had issues with parents coming into the pack with missing DOBs, and SB thinks they are youth.
I know they were looking into this several days ago (Unable to edit parent profile), but I don’t know if they identified the issue, or if they’re still waiting on more data from me or others who had the issue. I’m still somewhat buried, but I should dig out later in the week.