I have taken over as Committee Chair and am trying to clean up a neglected Scoutbook Plus for our pack. One adventure from a few years ago was already awarded, but is still showing in “roster => advancements => to award”. It shows awarded in “roster => advancements => awarded” as well in the scout’s profile. In “to award” I select it, click “award item, award and finish” and it says sucess, but the item still shows to award and won’t go away.
We need the Scout’s Scouting America Member ID (no names) and rank/adventure that you are having trouble with.
Member ID: 14674790
Rank/Adventure: Wolf/Finding Your Way
@MichaelGolla1 yeah - that youth has 2 instances of that adventure. One Awarded one Not. You could try putting the Scout in a Wolf den > Go to adventure and change version > but I bet as it is already complete you will not be able to. I will send to Developers as it should award no matter what.
I am having a similar problem with a Tiger Tail Adventure from 1/17/2018 showing on our troop “Needs Approval” list and there is no way I see to approve it to just clear it off. Scout ID 137402908. Thank you for any help to clear this.
Thanks - I don’t think I’ll be able to put him back in Wolf - I also can only see one version of the adventure - but maybe I’m not looking at the right place.
If the developers can force it to award, that would be great.
@KatherineBynum there should be a RECORD button you can use for it
There is no way to get the Record button part to be come click able.
hmmm = wonder if it is cause it is retired - let me see
@MichaelGolla1 - i gather checking the box to the left of the scout and clicking award items is what is failing
@MichaelGolla1 I think this is now resolved
@DonovanMcNeil, yes, thank you! It looks good now. I really appreciate the help!
