Another User with Same Email Address

Scoutbook Scoutbook Bugs
1

I added my third son this year, now I am getting an error message that another user is using my email address. If anyone can help with this it would be greatly appreciated. I am not sure if it is related, but now when I got to add merit badge counselors to our scouts it takes me to their connections and not to the Merit Badge Counselor list.

Thanks for any help.

2

Do you have multiple Scoutbook accounts or did you create a new Scoutbook account to add your son?

3

@ChrisRamsey

Your son with first initial H has your e-mail address on his account. Would you like me to remove it?

This happened because your e-mail address is on his person record in Akela. We have asked Councils not to use an adult’s e-mail address for a youth but they often do.

4

Yes please, I figured it was something like that.

5

@ChrisRamsey

I removed your e-mail address from H’s Scoutbook account. You will need to contact your Council registrar to have it removed from his record in Akela.

6

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