AOL Scout unable to transfer into Troop

My Scouting Tools
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(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
*1) Hardware: Desktop
*2) Operating system: Windows 11
*3) Browser: Chrome
*4) Browser cache has been cleared
*5) Three Fires Council, Scout initials LF, BSA ID 136702624

We have an AOL who is transferring into our Troop (36) and we are having an issue with the online transfer. At our last troop meeting I had his mom log in to my.scouting on my computer to attempt the transfer. We were able to initiate the transfer request, but when you reach the screen where you choose which unit to transfer to, the drop down menu for unit type only showed Pack, it did not give us the option to choose Troop. I was thinking maybe his age or grade are entered wrong in the system, but I could not get his profile to load in Internet Advancement to check.

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@CourtneyHall that scout under that MID has not been registered since 2020 - the correct MID is 140468717

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Just curious, how did this scout earn AoL? How were the awards entered if the scout was not registered, not on the roster?

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The Scout is correctly registered under member ID number 140468717.

@CourtneyHall I think the issue might be that the mother’s “Relationships” are messed up. She shows as both the “Mother of” and also “Son of” her Scout. The local council should be able to fix her “Relationships” using the Registrar Tools.

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Not all councils / scout shops are rigorous about proper recording. Many times, I bet, one could go in and ask for 5 of these adventures, 6 of those, and 8 arrow of lights. Done.

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@Matt.Johnson In this particular case, the Scout is properly registered under a different member ID number.

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