App not reseting password, with new email

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hello. One of my scouts had her email hacked and closed. She can not reset password. We cannot get our 2 man council to help. They are out of office. Could someone reset, or direct me… thank you
Council #69, Housatonic
Jolie B
SB User ID:
11858103
Member ID:
13838666

Thank you.

2

@MariaToro I would try them using the BOT at my.scouting.org - they can go in and just Type “Forgot password”

Screenshot 2025-05-29 at 3.50.30 PM
Screenshot 2025-05-29 at 3.50.30 PM1190×904 99.2 KB

3

@MariaToro has the email been changed to a new good email?

4

@MariaToro a Key 3 should log into my.scouting.org > go to Unit > Roster > Change the email there - also check and change the email in scoutbook.scouting.org first

5

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