Mom not able to get into her scoutbook acct. Betty and her reset password several times. Still not working

Scoutbook Scoutbook Bugs
1

BSA ID is 122205465
Tried resetting password

2

@RobertZeller

Your council can reset the my.scouting.org password. We cannot.

Note the my.scouting.org ID attached to her Scoutbook account is the first 9 characters of her e-mail address.

3

She has done this multiple times.

4

@RobertZeller - could you specify what she has done multiple times ? Ed has provided a solution and more information on the account. I do not think this to be a scoutbook bug

5

It looks like she created a new BSA member number and a new my.scouting username yesterday. The new username has Google sign in turned on.

And creating the new BSA member number created a new Scoutbook account.

6

@RobertZeller I sent you a private message.

7

Reset her password. It won’t work.

8

@RobertZeller

Did you contact your Council to have the password reset or just try to reset it yourself?

1 Like
9

She has done both. Still not working.

10

What happened when the council reset it?

11

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