We were encouraged by our council to use Auto-Renewal as the option for our scouts. Some of our members had renewals that were due in August/September 2024 but our school year begins in September and that is when we do a lot of recruiting and start up meetings again. It isn’t until the end of September that we typically find out which scouts are continuing and can update this. We have 5 scouts that were auto-renewed before we knew they wouldn’t be continuing and did not continue this year- 1 of whom has aged out, is in middle school and wasn’t even on our roster for renewal in the first place. It was near impossible for us to know if these scouts were continuing in August/September. We made every effort to know ahead of time by sending a survey, and more than one email asking for families to let us know if they were continuing. We were told by our district director that these scout renewals cannot be reimbursed because there isn’t a system in place to refund the money and pretty much said there is nothing that can be done about it.
This is essentially taking $425 of money from our pack and refusing to give it back to us- which is stealing, not very scoutlike. Has anyone encountered this situation with auto renewal? I am really disappointed in this response and am looking for advice, info on who I can contact to escalate or anyone who had similar situation and what you did.
Thanks for you help!
