Issues through Annual Renewal

My Scouting Tools
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Hello,

My unit has attempted to go through annual renewal in March with the new renewal system. This has been a nightmare, that is continually riddled with never ending issues. Currently, several issues have continued and are now present in Scoutbook - no access for leaders (as the Cubmaster I haven’t been able to access Scoutbook in weeks), missing scouts, limited access. Can someone please assist? Without my own access I can’t even begin to troubleshoot. Thank you so much for your time!

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@ShelleyFayewicz

There is a problem with your registration in Akela, the person database. Note the expiry date is 3/31/24 where it should be 3/31/25. You will need to work with your Council to get this fixed. I suspect the other members of your pack have the same issue.

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@ShelleyFayewicz was this just a unit renewal - or a recharter with all memberships?

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I’ve spoke to my DE, and he said he needs to pass it along to national. Could you provide me the needed steps to get this fixed so I can pass it along to him? Thank you!

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@ShelleyFayewicz

The Council needs to open a ticket with BSA Member Care. They have instructions to do so. All they need to say is your membership expiry date is before the start date.

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Some leaders (me included) were renewed online via the pack prior to recharter, while others were paid for via check at the recharter meeting.

Thank you for your help!

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