Issues through Annual Renewal


My unit has attempted to go through annual renewal in March with the new renewal system. This has been a nightmare, that is continually riddled with never ending issues. Currently, several issues have continued and are now present in Scoutbook - no access for leaders (as the Cubmaster I haven’t been able to access Scoutbook in weeks), missing scouts, limited access. Can someone please assist? Without my own access I can’t even begin to troubleshoot. Thank you so much for your time!


There is a problem with your registration in Akela, the person database. Note the expiry date is 3/31/24 where it should be 3/31/25. You will need to work with your Council to get this fixed. I suspect the other members of your pack have the same issue.


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@ShelleyFayewicz was this just a unit renewal - or a recharter with all memberships?

I’ve spoke to my DE, and he said he needs to pass it along to national. Could you provide me the needed steps to get this fixed so I can pass it along to him? Thank you!


The Council needs to open a ticket with BSA Member Care. They have instructions to do so. All they need to say is your membership expiry date is before the start date.


Some leaders (me included) were renewed online via the pack prior to recharter, while others were paid for via check at the recharter meeting.

Thank you for your help!

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