We have a Scout who’s earned his Eagle in another council and troop but has earned Palms with our council and troop. The scout’s “sync” icon is active (showing next to his name) in Scout Book and his BSA ID is in his profile but I assume this is the BSA ID from our council, not his old council. None of his records are visible to me in Internet Advancement 2.0 or Scout Book (I am in the council and troop he is transfering into). How can we get his records transfered. What is the standard method of transfering records into Scout Book for scouts entering from another council?