We have had five cub scouts completed AoL and crossover. The transfer paperwork was submitted and entered in the BSA system by our local office.
How can I find them and add them to my roster? (I am a scout book administrator, not Key 3). I added a scout and then when I updated their profile and entered their BSA membership number, scoutbooks tells me:
BSA Member #: The BSA Member Number already exists under another user account in Scoutbook. Please check the number or try to remove the number from the other account first."
I don’t believe his former pack used scoutbooks. But, 1. let’s say they did. How do I get them to my troop since the transfer paperwork was submitted and entered? or 2. let’s say they don’t use scoutbooks. How do I get them into my troop?