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BSA application renewal

Hi,
There is a scout in my pack who was inactive last year, so he was dropped from my.scouting. The parent has completed his renewal with the pack, but still needs to renew with BSA and pay a prorated fee. The parent is getting a message from my.scouting that the application status is completed and the child’s name is the parent’s name instead. The parent also can’t navigate past step 2 in the application.

I don’t know how to help him. Could you please tell me what information you need to help me get him past this problem? I have his application id if that helps.
Thanks in advance!
Tonya

Probably need to start all over and watch what the parent does

Thanks! I wish that I knew my way around that system better. When I registered my son, it was on the paper form. :blush: