Can find MB counselor in MB counselor search, but can't invite to connect to a scout

[CharleyHamilton]

There’s a known issue, discussed here, among several other places:

Unable to connect Scout with MB Counselor

I am trying to connect a Scout with a Merit Badge Counselor who I have successfully connected with other Scouts in the past. If I directly view the “MB Counselor List” for my troop, I see this Merit Badge counselor in the results (she’s currently “Available” and “Working with 2 Scouts”). When I actually attempt to connect this counselor with the Scout on the “Invite Counselor” page using her name and the email address I see for her on the “MB Counselor List,” however, I get a dialog that says “…

The linked thread contains a suggested work-around that the MBC connect to the scout directly. There are instructions on how to do that here:

How Merit Badge Counselors (MBCs) can Connect to Scouts for Merit Badges (SB)...