Can no longer see my den or my scouts in scoutbook

Scoutbook Scoutbook Bugs
1

Good morning, I logged into Scoutbook this morning to sign off on some adventures from our den meeting this week and I am no longer connected to my den or my 2 scouts. I see nothing but myself when I log into Scoutbook.

Thanks,
Steve Sherer

Member ID
105041783
Council
Buckeye Council 436

2

@SteveSherer I setup a sync but really your unit Admins just need to fully fix it

3

Do you know what happened? It looks like somehow I was removed as Den Leader. Did something with my old Pack in Florida mess it up?

4

I think it was recharter - we have seen it a few times but have not isolated the issue - you are registered as a DL

5

So potentially the recharter of Pack 727 in Florida messed up my current position with Pack 935 in Ohio.

6

How long does the sync take to happen? Or what does the unit admin for my pack need to do?

7

Sync is overnight but it will only make you a den leader not assign you to a den. A Unit admin can simply search for you and make you a den leader

8

What about the fact that I don’t even show connected to either of my 2 scouts anymore as well.

9

I see you logged in at 9:12 to account connected to NS and SS

10

My dashboard on scoutbook doesn’t show either of them on it.

11

well what do you see? post a screenshot

12

Scoutbook
Scoutbook1586×853 46 KB

This is what it looks like to me

13

yeah I think your log in got mixed with another account - I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

14

We found the issue and have reported it to BSA IT. Closing this thread.