I was removing a scout from a den that I incorrectly assigned them to. As I made that edit and saved the progress the scout is no longer showing in my roster.
BSA ID of the scout is 141363756
Thanks for your help.
Do you still have a connection to the scout in your My Connections page in Scoutbook? If so, you should be able to remove the end-date from their membership in the previous den, and retry the process. If not, the @SUAC should be able to set an overnight sync to get the scout back on your Scoutbook roster.
The best way to move the scouts from den to den (or patrol to patrol) has historically been (in Classic Scoutbook) to go to the roster for the receiving den/patrol, then select “Reassign Scouts”.
I have requested a sync to bring them back onto your scoutbook roster. This could take up to 24 hours. At that point, you’ll need to assign them to a den.
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Thanks for the help.
gp
I checked there too but the scout wasn’t listed.
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Jacob - I have a similar issue that occurred with a scout when I was trying to move dens. I suspect that instead of removing him from then den that I removed him from the available scouts list which took him off my roster by accident. The council says they still see him connected to us but I don’t know how to get him back on my roster. Is the sync you did in this situation the same type of thing that I might need?
@MeganRodden yes a bug was introduced that effects when you change sub-units - post the BSA number and we can resolve it
Member ID: 141114762
@MeganRodden ok that scout should sync this afternoon or overnight and show up out of den
It happened to me yesterday. after 24 hours, the scout showed back up in the system under unassigned.
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I also have lost a Cub in editing a Den.
141185374
Could you please add him back?
@SCOTTGATTIS I set scout up for overnight Sync - will come back in OUT of Den and will need to be added to den
He’s shown up now. Thank you!
@DonovanMcNeil I had the same issue with a scout disappearing after trying to move between dens. Member ID: 140461412
Can you please assist?
Thank you!
@DanielleReeves I have requested a position sync.
Hi! Apologies, I accidentally deleted a scout from our Troop roster when I went to reassign them to a different patrol. Can you please help me get them back on our Scoutbook roster? Member ID: 13917609. Will all of their advancement records still show? Thank you!
@AliciaRitter over the next 24 hours the Scout will come back into unit OUT of Patrol
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Thank you so much!!!
@AliciaRitter looking again - if you need back faster you can go to your Dashboard - My Connection > find the Scout > go to membership and fix there
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Thank you so much for the help! I am not seeing the My Connection on the dashboard. Is that the same as Connections Manager? I believe when I went there, she was also not showing up there. Thank you for your guidance!
