Can not add MBC connection to scout

Scoutbook Scoutbook Bugs
1

Unable to add MBC connection to scout in connections page. When I search for a MBC, I get a popup that indicates: “No record found that satisfies the search criteria.”

This occurs for the intended counselor under every combination of search with name, BSA ID, and email. I also tried searches by name of other local counselors for the particular merit badge and all return the same results.

I have “full control” access to the scout, and I was able to add an existing connection to this scount as MBC for a new merit badge. The MB Counselor list function, separate from the connections function, does show the intended MBC as a valid counselor for the intended merit badge.

The issue appears to be with the search function and new connections.

Scouts SB User ID: 4536757

I only have the BSA ID for the MBC, not the SBUID.

2

@RichardObert what is the Member ID of the MBC and what is the Merit Badge? Is the Merit Badge Started for the Scout?

3

The MBC member ID is 111702508.
Merit badge is Citizenship in Society. The merit badge is started for the scout.

4

So are you clicking the MBC checkbox? If so what happens if you do not?

5

Yes, I had been clicking the MBC checkbox.

If I do not, I have to enter City and State with the other search criteria and I get the same message: No record found that satisfies the search criteria.

6

Make sure you check Include MBC only in your search
image

7

Yes, neither search with or without “MBC only” checked return results.

8

@RichardObert Try checking the box “Search from all the Councils”. I was able to find the MBC this way on the [Scout]'s Connections page.

9

@RichardObert - I just tried what Jen suggested and it did indeed work. You will need to use the city, state and email as noted on the MBS list from the unit page

10

Thank you.
I unchecked the MBC only box and put in all the other information and searched from all councils and was able to locate the MBC and add to the scout.

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11

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