When I click “start a merit badge” with one Scout in our Troop, it kicks me back out to my dashboard. In reading some of the similar posts here, it might be because he has two active memberships: our Troop, and his old Cub Scout Pack from 2015. That pack has disbanded; I tried contacting the leaders of the pack (pun not intended) and they couldn’t help with getting that membership to be made inactive.
Is there any other way of getting that membership inactivated? I cannot seem to do it on my end. Contacted our district rep and he wasn’t sure. Or is there a workaround to add a blue card to his record? Thanks for any help.