I’ve tried adding this scout to a den via the hamburger menu next to their name, and by going to the den and manually selecting them to be added to the den but every time i get this error.
It seems like the error is saying there isn’t a parent connect but i see a parent connected to them when looking at their profile.
@_cranium what is the Scouts member # (no names)
The scouts member number is 141736172
@_cranium I see no parents in SB+ for him - should take a 24 hour sync
Hmm, what’s odd is that their sibiling had a parent connected and was able to be sorted fine. Also the parent ID that shows up on the two scout profile’s is different. The youth in question has parent with ID: 4243852
sibling member id: 141737764 , parent member id connected to that scout:141737763
I’ll give it another day but something seemed off. Appreciate you looking into it!
Think you are looking at Legacy Scoutbook (scoutbook.scouting.org). - it is Scoutbook+ that matters now (advancements.scouting.org) - that has a different parent relationship
That information was pulled from SB+. I do my best to leave legacy scoutbook in the past, until something hasn’t been ported over yet then jump back in! 
@DonovanMcNeil even after an over night sync i’m still not able to sort this scout.
@_cranium The issue is that the parent has 2 member ID numbers, and his parent “relationships” to his children (at my.Scouting) are split between them.
In order to fix, the local council will need to use their Registrar Tools to look up his children. In the Relationships tab / section, he needs to be listed as parent only under his primary member ID number in this council, which is: 141737763. They need to remove him if listed as parent under any other member ID numbers to prevent issues such as duplicate Scoutbook accounts.
Thank you I’ve reached out to my council to see if they can resolve!
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