Unable to add scout to den

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

We have a new scout in our pack (Member ID: 142089140) that appears to have an issue with his accounts/records within the myScouting/Scoutbook systems. We’re trying to assign him to his den in Scoutbook Plus, but when we save the change, we get an error:

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I can see him in myScouting.org and Scoutbook Plus, but I can’t seem to find him in Scoutbook.

Any pointers to help get the issue resolved?

2

@LandonFraley looks like mom mixed stuff up making a log in account somehow. She used the Scout Member ID.
this is fixed now

3

@LandonFraley Council needs to go to this Scout and Parent in Registrar tools and clean up the relationships

4

@LandonFraley that parent had 2 usernames - the one attached to the Sign in with Apple was kept as it had less issues. Please inform them.

5

Thanks @DonovanMcNeil for the quick reply. I’ll follow up with our council to fix the scout/parent relationships.