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Cannot add new leader - Search returns no results

I have a registered and trained adult that I am trying to add in as a Den Leader. When I search it comes up with nothing found. I searched by BSA number, name, and email. I saw a banner previously indicating this was a known issue that was being worked. Is there an estimate for when this will be resolved?

If you can provide their bsa member number (no names), we can look into it.

BSA member number:

12935304

@PeterEck that user is not a currently registered leader - a new leader application needs to be turned in

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That would explain it. Thank you for the reply.

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