I have posted about this problem before but each time the discussion has been closed with the problem unresolved.
I have a new Scout transferred into our Troop on August 14 from a Cub Scout Pack. While he appears in our roster in my.Scouting.org and Scoutbook, in IA2, his name is shaded out and there is a yellow triangle beside his name. I have checked with the Council registrar and she says he is only a member of our Troop and that his membership in the Pack was terminated when he was transferred to our Troop.
We are not able to add him to any of the Troop activities he participates in. However, we can post his advancements in Scoutbook so this seems to be an IA2 issue.
This is frustrating the parents, who want to know why their son isn’t getting credit.