Cannot enter advancements in internet advancement / connections not transferring between legacy scoutbook and internet advancement

I am an ASM at my troop and cannot update the scouts’ advancement from the internet advancement roster section. I have to go through legacy scoutbook, find the scout, and choose advancement. I seem to be the only leader in our troop with this problem. Our troop admin confirmed that I should have the required connections/permissions.

How can we fix this?

@EricRuby post the Member # of a Scout (no names) that have this issue for you

13426256- I just confirmed that I can get to his advancement but I have to go through legacy scoutbook and not directly from the internet advancement roster section.

@EricRuby so in SB+ - what happens when you click on the Scout?

A post was split to a new topic: SB+ Roster blank

Nothing. I cannot select the box next to his name. Here is what my screen looks like (I’ve attached a screen shot of my screen (blocking names and ages).

Yes it is like you are not connected - let us take a look

yeah it’s weird. It’s almost like something didn’t make it all the way over to SB+ from SB.

@DonovanMcNeil Any progress on my permissions issue? Thanks

@EricRuby well that all changed today - your unit needs to take action - please have leader watch video - Video Guide for this new SB+ Permission System

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