Cannot find parent in Scoutbook "search" to add him as a Unit Advancement Chair

In “Add New Leader” under “Search for Existing User,” the search function cannot find a parent who is connected to his Scout and appears in the my.scouting roster. I need to add him as our new Advancement Chair. I have done what I found in advice in other posts but it does not work.

BSA # 137337296

TYIA, Sarah McGuff

@SarahMcGuff the user first needs to fill out an adult application and criminal background check

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That seems VERY obvious now. Thank you so much for your reply!

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