Cannot manually update scout rank

I upload advancement reports from trooptrack to scoutbook plus. I have a few scouts with incorrect ranks listed. I looked back and see that I had succesfully uploaded two reports in June. My trooptrack reports show the rank advancement but it is not reflected in scoutbook. I don’t care so much if any adventures didn’t upload but I want the scouts to have the correct rank.

Using this scout as an example. Troop track report shows Bear rank. Scoutbook shows that reports were successfully updated. However, scout rank did not change to Bear, he’s still a Wolf. I can’t figure out how to manually update it. There are more scouts like this with the same issue.

Note I am signed in as a key 3 delegate.

@MeganMay1 - are the scouts in the correct den levels in advancements.scouting.org?

@MeganMay1 Please do not post images with Scouts names or personal information. I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC) - all SUAC needs is a BSA # to look at information

It might have failed as the First name in Registration was not used, and a Nick name was used.

That was my kiddo. Wouldn’t have posted other kids info. There are other kids who have the same issues that do not have nicknames.

See the Direct message in the top right by the Green M Circle - should be a green envelope

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And to manually add ranks/rank adventures you would need to organize the dens into the correct level in Scoutbook +

@MeganMay1 I would suggest trying the upload again also

I reuploaded that file after fixing any errors it threw at me. We’ll see what happens.

So looking at our roster, it appears we never assign the cub scouts to any den. It just says “youth” in that column. I see the add den option above. Is that something that we should be doing? I took this over from another person a few years ago and just followed their instructions for uploading the IA advancement reports from trooptrack which always changed the “last rank approved” and we just left it at that.

Appreciate all your help on this!

@MeganMay1 but did you reupload in 2024 or now? Dens for upload should not matter

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