I keep trying to update the rank advancement record for one of my Scouts, and after a long dely I get a message that says, “Whoops! We encountered an error trying to process your request.” I am then directed to this forum.
I have tried restarting my Browser, my computer, and I even cleared my cache. However, I have get the same error message every time.
Any suggestions?
@DarrinGrimm What is the Scout’s BSA member ID number?
(No names, please)
Same problem here and I don’t have any suggestions.
@BrendanKelly If you post the Scout’s BSA member ID number, we can take a look.
(No names, please)
Same Problem! I restarted and had trouble even signing in. The scout I am working on, in particular, is 135478542.
Any help would be wonderful.
If it helps any, mine also spins (thinks) for quite a while before it tells me the error, also.
You are not currently registered in Troop 350B. I do not believe this is causing the problem but it may become an issue in the future. In addition, since you are SM in 350G, you should not be a Key 3 Delegate in 350G because you are already Key 3.
I don’t see any reason you would be getting an error with that Scout as his registrations and your connection look correct. Maybe another SUAC member will see something I do not.
@BonnieBrenner Is this in Scoutbook (legacy)? Or Scoutbook Plus?
Bonnie Brenner
@BonnieBrenner Could you try logging all the way out, then log back in again?
It worked this time.
Thank you
Sorry I didn’t chime back in last night, I had to leave for a Scout meeting. I tried again this morning and had no problem. Not sure what was up, but I’m glad it was short-lived.
In the future I will be sure to include the BSA member ID to assist in any trouble-shooting.
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