Scoutbook Error Processing Request

Scoutbook Scoutbook Bugs
1

I’m on day four of attempting to log in to Scoutbook with fail. I continue to receive the following error:
“Whoops! We encountered an error trying to process your request. Our webmaster has been notified and will fix it ASAP!”
I have cleared all history, cache, cookies etc. I’m in Chrome on a desktop computer. I’m also receiving the same error from my iPhone Safari app.
I am the Committee Chair. Access to Scoutbook is essential. Any suggestions are appreciated!!!

Note: I’ve reported the problem and have an open ticket.

2

Are you using your my.scouting.org ID and password?

3

Yes, I am using my user ID and password from my.scouting.org.

4

Try the forgot password link in Scoutbook. That sometimes resets things. If not, email Scoutbook.support@scouting.org

5

Thanks, I tried this. I received a new password; however, I still receive the same error.

6

Similar issue here. Trying to enter rank advancements but receiving an error. Using a Mac and have tried both Safari and Chrome. However, in Chrome, after I select the scout and the type of advancement, the advancement item shows “no data”.

7

@GregMenegio Look at the scout’s membership. Is there more than one entry in current membership?

8

No but thanks anyway. Wasn’t limited to a particular scout. Issue seems to have passed though

9

Unfortunately, my issues continue today.

10

Did you email support yet?

11

Yes, I’ve opened a ticket already, but haven’t yet heard back.

12

What is the SSD number you received in the subject line of one of the automated replies?

13

The ticket number is SSD-83327

14

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