Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
A Scout has earned an Eagle Palm after his Eagle board of review. All of the requirements are checked as approved. There is no checkbox to allow approval of the palm. As a result, the palm does not show up in the needs purchasing report or the advancement report.
No worries. I was surprised that the approval process is separate for palms earned at the board of review compared to after. You don’t see that when you work with Scoutbook.