Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I’ve seen this posted a few times already in forums. When I try to correct a misspelled email address, I get a “user already exists” error. Previous forum responses said to email support.
When I email support, I get a “mailbox full” message. What do I do?
scoutbook.support@scouting.org The recipient’s mailbox is full and can’t accept messages now. Please try resending your message later, or contact the recipient directly.
The user-facing support was closed down some time ago. To reach technical support, there are only two routes: via SUAC in these discussion groups or by asking your council to file a support ticket.
For this, if you post the BSA ID and/or Scoutbook User ID (no names or emails needed), SUAC can generally start looking into the issue. If they need more information (like names or emails), they can set up a private chat to obtain that from you.
You do not need your council to file a ticket. They have access to the tools to deal with this normally unless it involves a person who has multiple council registrations.
I cannot fix the capitalization of her middle name, but your local council might be able to. (She might also be able to change it herself by going to my.scouting → My Profile .)