Unable to change wrong email address in scoutbook

Scoutbook Using Scoutbook
1

For reasons unknown, my email address changed in Scoutbook to [changeyouremail@scoutbook.com].

I have tried signing onto Scoutbook and changing, however an error message bounces back stating that the Email address is in use.

Any Solutions?

2

You likely have multiple accounts. If you post your BSA ID, the folks at SUAC might be able to help locate the issue.

3

I am having the same issue. When I try to change my email from changeyouremail@scoutbook.org to my actual email, it states that I already have a pending account and will not let me change it.

I think I need help from the good folks at SUAC to fix. Thanks!

4

We need BSA Member IDs to help fix your problems.

5

It is 136552099. Thank you

6

@briancraft there are a few issues I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

7

You bet.

BSA Member ID: 110353533

8

@DavidShannon I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

9

Hello,

I am having the same issue trying to change my email from “changemyemail@Scoutbook.com” to my actual email of shermandas@yahoo.com. My member number is BSA# 13512566. Thank you.

Shermanda

10

You have 3 BSA Member IDs and 3 Scoutbook accounts. I’ll send you a private message so we can discuss details. Click on the pick circle with white S when you see the green circle with white number.

11

I also need help with this issue for one of my committee members. She has stopped recieving emails and needs to have her 2 accounts combined and email updated so she can start recieving emails again. I have another committee member that can no longer access the email he used for scoutbook and cannot figure out a way to update his email. Finally I have a parent that her email was input incorrectly and we cannot update it to the correct email. Can you help me with all these issues, please?

12

I’m sending you a private message to collect some information to assist you. Watch for the notification on the D in the upper right of your screen.

13

I am having a similar issue and can no longer view the calendar of events nor receive emails from Scout book for upcoming events/RSVPs; I am afraid the wrong account was deleted. My BSA Member ID is 13779417.

14

@MikaEarley I sent you a private message for more information.

15

We have a guardian with the same issue. BSA ID 10705841. Please email me at mrjgreen1776@gmail.com to help resolve.
Thank you!

16

Hello, BSA #13779377. I am having the same issues as Mika (wife) I do not see Calendar events, I do not receive emails etc and my account was setup wrong (the system thinks I am an 11 year old)

17

@JohnGreen and @PatrickEarley I have sent you both private messages.

18

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